Återbetalningspolicy
Returns
You have the right to return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, health, beauty, and cosmetic products that have been opened or used cannot be returned, unless the product is defective or incorrect.
The 90-day money-back guarantee applies only to products purchased at the regular retail price. Products purchased during sales, promotional campaigns, bundle deals, discounted offers, or any other reduced-price promotion are not eligible for the 90-day money-back guarantee.
To initiate a return, please contact us at info@orsuva.com with your order number and reason for return. We will provide you with further instructions.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method
Refunds are issued within 14 days after receiving the returned item
Shipping costs are non-refundable, unless the return is due to an error on our part.
Non-Returnable Items
The following items cannot be returned:
Opened or used health and cosmetic products
Hygiene-sensitive items
Gift cards
Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product (if eligible) and place a new order.
Order Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it must be returned according to our return policy.
Contact
For any questions regarding returns or refunds, please contact us:
Business Name: SwiftSupply LTD
Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom